Because of our approach to monitoring and IT service desk, you as the customer retain ownership of your IT environment without having to spend in the adoption and continuing management of costly instruments. We can immediately match with your business needs and provide a solution that is a perfect fit for you.
Transition: Our professional team, coordinated by a dedicated transition manager, begins by gaining a thorough understanding of the present status of the IT infrastructure in order to map services to suitable and appropriate technology. Standard operating procedures are developed, along with any corrective advice. Core procedures are created and documented as part of our specified transition methodology, and managed services are enabled.
Transform: Corrective actions are taken to ensure that systems and processes are in line with best practices.
Service level and customer satisfaction are operationally accountable for our Integration’s Service Manager. Service is handled in accordance with the defined processes captured during the transition phase, and reporting cycles for daily, weekly, and monthly review are established.
Innovate: A continuous service improvement program is used to analyze and manage the service roadmap. Managed costs are continually reduced through transformation and efficiency measures. Our Integration uses a ticket lifecycle management approach to connect problem, change, incident, and vendor management in order to ensure precise tracking and root cause analysis of all events.
The service management portal is an integrated management solution that collects service level agreements, incident reporting, and all SLA-related data. Customers access the system through the portal, which is available on several platforms and is compatible with mobile and tablet devices. IMS sends out regular client progress reports through email. Customers will also enjoy the following benefits via the portal: