Dedicated IT support and proactive monitoring around the clock to satisfy the requirements of any business.

Because of our approach to monitoring and IT service desk, you as the customer retain ownership of your IT environment without having to spend in the adoption and continuing management of costly instruments. We can immediately match with your business needs and provide a solution that is a perfect fit for you.

Transition: Our professional team, coordinated by a dedicated transition manager, begins by gaining a thorough understanding of the present status of the IT infrastructure in order to map services to suitable and appropriate technology. Standard operating procedures are developed, along with any corrective advice. Core procedures are created and documented as part of our specified transition methodology, and managed services are enabled.

Transform: Corrective actions are taken to ensure that systems and processes are in line with best practices.

Service level and customer satisfaction are operationally accountable for our Integration’s Service Manager. Service is handled in accordance with the defined processes captured during the transition phase, and reporting cycles for daily, weekly, and monthly review are established.

Innovate: A continuous service improvement program is used to analyze and manage the service roadmap. Managed costs are continually reduced through transformation and efficiency measures. Our Integration uses a ticket lifecycle management approach to connect problem, change, incident, and vendor management in order to ensure precise tracking and root cause analysis of all events.

The service management portal is an integrated management solution that collects service level agreements, incident reporting, and all SLA-related data. Customers access the system through the portal, which is available on several platforms and is compatible with mobile and tablet devices. IMS sends out regular client progress reports through email. Customers will also enjoy the following benefits via the portal:

Rapid Service Restore:

Triage of issues to quickly identify the best resolver groups with preliminary diagnostics

Quick identification of a prospective incident’s cause and effects while comparing them to recent events that may have contributed to them

Third Party Escalation and Management:

Taking control of and managing events involving third-party suppliers or other resolution groups

Our monitoring services include the following:

A thorough set of reports outlining activities, actions, performance, and SLA tracking are provided for all IT Monitoring and Service Desk services.

Linux (including CentOS, RedHat, and others), UNIX, Windows, Cisco UCS, IBM Power Systems, Novell Open Enterprise servers, and other systems can all be monitored using server monitoring. The solution tests the uptime and downtime of hosts, keeps an eye on the essential OS functions and services, and keeps track of server resources like CPU, storage, and memory.

Device Monitoring: gives any IP-based device, such as routers, switches, and services, up/down monitoring. It can monitor bandwidth utilization, connections between particular devices, and the availability of network interface cards and interfaces.

Website Availability Monitoring: allows for regular testing of specified URLs, tracking status, and page load data.

Device Monitoring: whether using a public, private, or hybrid cloud service for infrastructure as a service, software as a service, or platform as a service.

Application Monitoring: integrating Citrix XenApp, Microsoft Active Directory, Exchange and IIS, Oracle WebLogic, SAP, and more. Also includes Apache HTTP and Tomcat.

Network Monitoring:provides sophisticated network segment monitoring. The solution has the ability to simulate traffic and test for jitter, packet loss, round trip response time, and other factors. Additionally, the system supports quick, effective root cause investigation and can automatically design network topologies.

We can significantly lower the amount of L3 & L2 tickets by offering proactive services in monitoring. As a result, support expenses decrease and overall performance levels increase.